Brightline Home Services · Head of OperationsRole scorecard
Hiring Scorecard
What the Head of Operations must achieve in year one, the competencies we test for, and how the interviews are scored.
Reports to
Owner
weekly 1:1
Team
31
techs, office, plumbing
Base
$96K
+ 10% bonus
Start
Jan 5
2027
The scorecard replaces the job description. It says what the role must achieve in the first year, how we will know, and what we are testing for in the interviews.
01Outcomes in year one
Three outcomes, each with a number. A candidate who cannot talk about how they would reach these is not a fit, however good the resume.
Same-day rate from 62% to 80% by Q3, measured from the dispatch board.
Tech turnover under 15% for the year, from 31% today.
Owner out of daily dispatch by the end of month three.
02Competencies, weighted
How much each competency counts in the final score. Interviewers score one to five on each; the weight is the bar.
The deal-breaker
Anyone who has never had to let a tech go. This role will, in the first six months.